Warranty Policy

Warranty on the products we sell, and how to make a claim.

Manufacturer warranty

• Where a product carries a manufacturer's warranty, the warranty terms, duration and conditions are those set by the manufacturer.
• Warranty details, where applicable, are shown on the product page. If a product page does not mention a warranty, no warranty is offered for that item beyond your statutory rights.
• Keep your invoice — it is your proof of purchase for any warranty claim. You can download it from My Orders.

What is typically not covered

• Normal wear and tear, or damage from misuse, incorrect installation, or unauthorised repair.
• Consumable parts and cosmetic damage that does not affect function.

Damaged or defective on arrival

If an item arrives damaged, defective, or not as described, please raise a return within the return window (see Returns & Refunds) — this is handled as a return/replacement, separate from any manufacturer warranty.

How to raise a warranty claim

Contact us via the Contact page with your order number and a description (and photos, if relevant). We will guide you through the manufacturer's process or help arrange service where we can.