Grievance Redressal
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
How to raise a complaint
If you have a complaint about an order, a product, a refund, or how we handle your personal data, please contact our Grievance Officer using the details below, quoting your order number where relevant.
Grievance Officer
Grievance Officer
Contact details are being updated. In the meantime please use the Contact page.
Our commitment
- We will acknowledge your complaint within 48 hours of receipt.
- We will endeavour to resolve it within one month (30 days) from the date of receipt.
Data-protection queries
For requests relating to your personal data (access, correction, erasure, or withdrawing consent), you can also use the self-service tools in My Account, or write to the officer above. See our Privacy Policy.
