Cancellation Policy
When and how you can cancel an order.
When you can cancel
- You can cancel an order yourself while it is Pending, Confirmed or Processing — i.e. before it is dispatched.
- Once an order has been shipped, it can no longer be cancelled; you may instead request a return after delivery (see our Returns & Refunds policy).
How to cancel
Open the order under My Orders and choose Cancel. You'll be asked to confirm; a reason is optional. The item stock is released as soon as the cancellation is confirmed.
Refunds on cancellation
- If you had paid online, the full amount is automatically refunded to your original payment method when the order is cancelled.
- Refunds typically reflect in 5–7 business days, depending on your bank or card issuer.
- For Cash on Delivery orders there is nothing to refund on cancellation.
- We do not charge any cancellation fee.
Orders we may cancel
Occasionally we may need to cancel an order — for example if an item is out of stock, a pricing error is detected, or the delivery address is not serviceable. In such cases you are informed and any amount paid is refunded in full.
Need help?
Contact us via the Contact page or our Grievance Redressal channel with your order number.
