Frequently Asked Questions

Quick answers to common questions.

Ordering

Do I need an account to order? Yes — you sign in (or register) and confirm your email before placing an order, so you can track it and manage returns.

Can I change my order after placing it? You can cancel it while it is Pending/Confirmed/Processing (see Cancellation) and place a fresh order.

Payment

What payment methods do you accept? Online payment (cards, UPI, netbanking, wallets) via Razorpay, and Cash on Delivery where available.

Is my payment information safe? Card/UPI details are entered directly on the payment provider's secure checkout — we never store your card details. See our Privacy Policy.

Are prices inclusive of taxes? GST is shown separately in the order summary before you pay; the total you see is what you pay — there are no hidden charges.

Shipping

What are the charges and timelines? See our Shipping Policy for charges, free-shipping threshold and delivery estimates.

Returns & refunds

How do I return an item? Within 7 days of delivery, open the order under My Orders and choose Request Return. Full details in Returns & Refunds.

When do I get my refund? Typically 5–7 business days after the return is approved, to your original payment method.

Your account & data

Can I download or delete my data? Yes — from My Account you can download a copy of your data or close your account (past invoices are retained in anonymised form as required by law). See Privacy Policy.

Still need help?

Use the Contact page, or our Grievance Redressal channel for complaints.